The editorial on Penn State's move to online tuition payment, "Paper bills will be missed" July 27, raises important questions that the Office of the Bursar is neglecting to face. I received my online notification about my tuition bill in my Webmail, but with all the other spam entitled "urgent" and "action required," I did not pay any attention to this e-mail. It was the next day, when I received a little postcard, that I realized I had deleted my tuition bill. Luckily, I had not yet emptied my trash bin and I retrieved the original message. Naïve, as I am, I went to the bursar's office with the goal of explaining to them the situation they will put many more students in by forcing us all to pay our tuition bills online. I was told at the office that I could not "talk to anyone" and I was referred instead to their Web page and told to write a "question" to the bursar. The response from the bursar: "Please teach your spam filter to accept e-mails from the bursar's office." Me? Teaching Webmail? What a great idea. Penn State might be the school of some tech savvy parents, but what happens to parents like mine who use the Internet once a month at best? I am waiting for the news in the Collegian that will say "Parents paid tuition to a scam artist who pretended to be Penn State."