"Most of the interactions I work with are misunderstandings," he said. "It could be something that isn't an access issue."
The presence of Centre Area Transportation Authority (CATA) buses also aids in maneuvering around campus. Eric Bernier, director of services, said CATA has made efforts to make riding easier for disabled riders. Thirty-four of the service's 50 full-sized buses are low-floor, which eliminates hydraulic lifts found on most buses.
CATA also offers a paratransit service, which compliments the regular Centre Line service. The paratransit service can pick up travelers who are unable to make it to a bus stop for a particular reason and take them to their destination on the route.
Bernier said despite the area's large population, CATA's regular lines see few wheelchair riders. On average, the number of riders in wheelchairs is between two and four per day, he said.
Not everyone, however, uses CATA as an alternate means of traveling around town and campus. Some people will drive and park, Ritzman said, while others use a university shuttle that provides service to the disabled.
"[How to get around] is an individual choice," he said. "It depends on the person."
MAKING CHANGES
Each year, UAC receives $400,000 to spend on making Penn State campuses more accessible for the disabled, and it is Koontz's job to decide where the money is spent.
The committee finances projects according to a priority system. Attention is focused toward immediate needs to maintain access to all facilities, he said, including areas such as Shaver's Creek Environmental Center, which is handicap accessible.
Two years ago, the university completed a state-funded project to improve the accessibility of campus, which included adding elevators to some buildings, such as Pavilion Theatre.
Before the installation of the elevator, wheelchair users had to go across the street to Borland Lab to use restrooms because the facilities in the theater were located in the basement.
Handicapped patrons at Schwab Auditorium were faced with similar circumstances, until the renovation of the 100-year-old building. Included in the remodeling was the installation of handicap-accessible bathrooms in the lobby of the building.
But now that the project is complete, the university is continuing to try to make the campus more handicap-friendly.
"We're trying to make the main entrances to all of our buildings accessible," Koontz said.
In addition to fixing building entrances, Penn State is also trying to make restrooms more accessible by installing sensors on the toilets and putting lowered buttons on power-door operators. The university is also moving to remodel ramps built before the passage of ADA, especially those that have steep slopes.
COST OF ACCESSIBILITY
According to Koontz, UAC completed 14 projects on the University Park campus last year, totaling $189,000. They tackled projects ranging from bathrooms to wheelchair ramps.
Additionally, 12 projects were completed at all of the Commonwealth Campuses at a cost of $186,000. Sixteen "small jobs," such as the installation of grab bars, were also completed university-wide at a cost of $8,400.
The money for all of these remodeling projects comes from the university's yearly budget.
Remodeling older buildings for accessibility can be costly -- the installation of a handicap-accessible bathroom can run in excess of $55,000. Elevators and new ramps at the fronts of old buildings can also add up, making it difficult to complete a large number of projects each year.
"Obviously, we could use a lot more [money]," Koontz said, "but we're thankful for what we get."
Nonetheless, both Koontz and Ritzman say Penn State's administration is very supportive of making the campus more accessible and tearing down barriers.
In fact, Ritzman said concern for accessibility comes from the top down -- starting with President Graham Spanier and Vice Provost Rodney Erickson.
Penn State spokesman Bill Mahon said the university has put millions of dollars into ADA, and would like to put more. Funding, however, is a concern.
"On campus, we know there are places we'd like to do more work on," he said. "But funding is an issue."
OFF-CAMPUS ACCESSIBILITY
State College Mayor Bill Welch, who also spent time in a wheelchair after kidney transplant surgery in 2001, said the borough is examining ways to make downtown more accessible -- including the possibility of on-street handicap parking spaces.
After hearing a complaint last year -- the first and only of its kind -- the State College Borough Council has begun exploring on-street spaces so disabled downtown patrons can park closer to where they want to go.
Because handicap spaces are currently located only in parking lots and garages, Welch said it could be difficult to get around town. However, putting handicap spaces on the street could be more difficult.
Depending on the type of handicap, the amount of space needed for a spot can vary, causing more problems for the borough, which is already struggling with providing available parking downtown.
But getting around can be frustrating -- even after parking -- Welch said, because some places have not been adapted to meet ADA requirements.
He has not, however, heard complaints about wheelchairs on the sidewalks. To give the borough the feeling of "hustle and bustle," Welch said planners contend smaller sidewalks are necessary.
Because curbs can be an obstacle for the handicapped, the borough is lowering them as more curbs are rebuilt throughout town.
HELPING HAND
Although both campus and downtown are mostly accessible, those involved agree that getting around, at times, can be difficult and inconvenient. The passage of ADA, however, has helped to make everything easier for handicapped people.
The university has worked to make the campus accessible enough that students don't really mind it. There are some places that are difficult, but knowing that there is an open line of communication between them and the university, Hantz and Redden realize things can be fixed.
"The university is great," Hantz said.
Even downtown, which has some less-friendly areas, is accessible. Hantz recalls a night he and friends wanted to go to the Shandygaff Saloon, rear 212 E. College Ave., one weekend. However, they were afraid he wouldn't be able to get up the steps.
Turns out, it wasn't a problem. While people carried his wheelchair up the stairs that night, Hantz walked up them with the aid of a handrail.
Despite the extra assistance necessary, the bar's owner and its employees were more than willing to help Hantz -- characteristics that are representative of both the university and the borough.