The mother and brother of missing student Cindy Song are preparing to hire a private investigator because they are "very frustrated" with the State College community's efforts to locate their loved one.

Yesterday marked 76 days since the 21-year-old was last seen returning to her apartment on the 300 block of West Clinton Avenue.

Four days ago, her mother Bansoon Song came from Korea and faced a locked door when she arrived at her daughter's State College Park apartment. When seeing that some of her daughter's possessions had been moved and her bedroom was inaccessible, she fainted.

"(I) couldn't understand why they wouldn't let (me) into Cindy's room," Bansoon Song said through a translator at a press conference last night. She and her son Kiho Song held the meeting to discuss "five points" they feel are being neglected in the investigation.

After reading a recent article in the Pittsburgh Post-Gazette, the Songs learned a girl missing from that region was found in four days by a team of FBI agents.

"There's only two working on this case," Kiho Song said through a translator. "(I) feel it's going nowhere."

But Det. Brian Sprinkle, who's in charge of the case, said the investigation is moving at the pace it should be. The processes for accessing certain information, such as phone and Internet records, were lengthy because of the grand jury subpoena procedures required by U.S. law, Sprinkle said.

Kiho Song said the police were not thorough enough in the investigation of his sister's cell phone records, adding police told him it wasn't possible to get complete call logs.

"It was obvious the police didn't do it . . . (I) feel very frustrated about that," Kiho Song said through a translator.

Sprinkle said the police collected Cindy Song's telephone and cell phone records and accessed her Hotmail and America Online accounts.

However the Songs said the Ferguson Township Police's Internet search was insufficient.

This, along with the difficulty the Songs said they were having with the State College Park apartment complex have prompted them to look into hiring a private investigator.

As of now, the family said they are not able to enter Cindy Song's room because of complications with rent payments.

"(We) were going to pay the rent for Cindy," her brother said, adding her rent had been paid through December at the beginning of the Fall Semester.

He was asked to leave his sister's room in December and has since been living with different Korean people in the area.

Currently, a co-signer is responsible for Cindy Song's rent and the family said State College Park apartments, which is a part of the College Park Communities, would not tell them who the co-signer is.

Song's mother said the door to her daughter's room, which had damages on it, has been replaced.

"That could have been part of the evidence," she said. Management from the apartment complex could not be reached for comment last night.

Roommate Youngjoo Kim said Cindy Song's door did have holes in it and was replaced two weeks ago. Kim does not know whether the door could have been police evidence, though.

"(The police) don't call me, even if they know anything," Kim said. "I try not to bother them."

She said she hasn't seen investigators in her apartment this semester. "I don't know where they're looking into," Kim said.

Kim said most of the support and help she's received has been from organizations on campus, such as the Black Caucus. With the caucus' help, they have been trying to reach the community through a campaign of fliers, pins and a Web site.

"We did everything that we could possibly think of," Kim said.

David Davis, Black Caucus secretary, said the group is doing everything it can to assist the family.

"I would agree that local authorities . . . have been negligent," Davis said. "I don't feel this case is getting the necessary attention that it warrants."

Sprinkle defended his department and said the Ferguson Township police have "gone above and beyond" in the investigation into Song's disappearance.

"There's no evidence of foul play or that a crime's been committed," Sprinkle said. "There's only so much you can do."

His communication with the family, he said, has been sporadic.

"There's not really much to report to them," he said.

Kiho Song said he wondered if the case received less attention because Cindy Song is a minority.

Sprinkle disputed the claim and said race is "absolutely not" affecting the investigation.